1/17/2024 0 Comments Listening vs hearing powerpointListening requires concentration so that your brain processes meaning from words and sentences. Listening, however, is something you consciously choose to do.If you are not hearing-impaired, hearing simply happens. Hearing is simply the act of perceiving sound by the ear.Do you think there is a difference between hearing and listening?.It takes concentration and effort to learn to become an active listener.Hearing vs. Actively listening techniques will help you probe and gain a deeper understanding of the issues, helping you avoid further issues, and improving your productivity. It will facilitate better and clearer understanding which in turn will result in stronger bonds and better relationships. ValidationĪcknowledging someone's issue or problem and displaying empathy, for example "I appreciate your willingness to talk about such a difficult issue." Key Take AwaysĪctively listening will help you gain respect and trust from the person you are listening too. Allow the speaker to finish each point before you interrupt them with a detailed question or a counter argument. Interruptions can be frustrating to the speaker and could limit your understanding of their message. "I see what you mean" or "Sounds amazing." Asking questionsĪsk questions to clarify certain points "What do you mean when you say" or "is this what you mean?" but don't interrupt them unnecessarily. Giving short feedback without interrupting. Probing questions can show that you are totally interested in what you are hearing, for example "what happened next" Giving Feedback Others Techniques used in Active Listening Summarizingīy briefly summarizing what you have heard, you can demonstrate you have been actively listening, for example: "So, if I understand you correctly." or "What I'm hearing is.". Learn to avoid common body language mistakes. Tip #2: Be careful not to nod too ferociously else it could be interpreted that you are in agreement with the other person, which may not necessarily be the case. Read more about how body language can be used to acknowledge that you are listening.Īcknowledgment can also be through simple statements or questions such as "uh huh", "and then?" or "Really?". This can be done by nodding your head and other facial expressions such as raising your eyebrows or smiling. The next step is to acknowledge what others are saying. Tip #1: A useful tip if you find it hard to concentrate is to mentally repeat the words you hear. It is very hard to get into rapport with someone who is unable to listen. We often think of these people as self-centered, untrusting and even boring. Have you ever met someone, who loves to talk, but when it's your turn to talk, they seem distracted and don't seem to be listening. You can't allow yourself to become distracted by counter arguments or things going on around you. The first step is learning to pay full attention to the person you are talking to. Active listening helps build rapport, understanding, and trust.įor more details on our business communication workshops please call us on 888.815.0604. Through active listening you are making a conscious effort to hear not only what the other person is saying but, more importantly, try to understand the complete message being sent. Active listening is defined as a way of listening and responding to another person that improves mutual understanding.
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